Chatbot (CaaS)

AI chatbot with RAG knowledge base. Upload documents, embed on your website, and query via API.

Best for: customer support, FAQ bots, internal knowledge bases, website chat widgets

Open in dashboard · API reference

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What this is

Chatbot (CaaS) lets you create AI-powered chatbots with your own knowledge base. Upload documents, web pages, or text — the chatbot uses RAG (Retrieval-Augmented Generation) to answer questions based on your content.

Each chatbot has its own vector store, sources, and configuration. Embed the chatbot on your website via a widget, or access it programmatically through the API.

This is not a general-purpose LLM. For direct language model access, use LLM API. For live human support, use a helpdesk tool.

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When to use it

Use this when

• You want an AI-powered FAQ bot for your website
• You need a knowledge base chatbot for internal documentation
• You want to answer customer questions from your own content
• You need a programmable chatbot accessible via API

Consider something else when

• You need direct LLM access without a knowledge base → LLM API
• You need live human support → use a helpdesk tool
• You need image/video generation → GPU Studio

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What you get

• Bot: isolated chatbot with its own knowledge base and configuration
• Sources: upload documents (PDF, DOCX, TXT), add URLs, or paste text
• Widget: embeddable chat widget for your website
• API: programmatic access via REST API (chat + streaming)
• Test: built-in test chat in the dashboard
• Analytics: message count, response quality, popular questions
• Billing: monthly based on message volume

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Pricing

All prices exclude VAT.

Plan	EUR/month	NOK/month	SEK/month	DKK/month
Chatbot Business	99	999	999	679
Chatbot Pro	59	599	599	409
Chatbot Standard	24	249	249	169
Chatbot Starter	9	99	99	69

View all plans in dashboard

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How it works

1. Create a chatbot and give it a name
2. Upload knowledge sources (documents, URLs, or text)
3. The platform indexes your content into a vector store
4. Test the chatbot in the dashboard
5. Embed the widget on your website or connect via API
6. Monitor usage and refine sources as needed

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What you see in the dashboard

• Bot list: name, status (active/inactive), message count, last used
• Sources: uploaded documents with indexing status
• Test chat: send messages and see responses with source citations
• Widget config: appearance, welcome message, language
• Analytics: messages today/this month, top questions
• API key: key for programmatic access

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Fastest way to get started

Dashboard

1. Open my.wayscloud.services → AI & Machine Learning → Chatbot
2. Click Create Chatbot
3. Upload documents or add URLs as knowledge sources
4. Test the chatbot in the built-in chat
5. Copy the widget embed code for your website

API

curl -X POST https://api.wayscloud.services/v1/chatbot/api/chat \
  -H "X-API-Key: wayscloud_chatbot_abc12_YOUR_SECRET" \
  -H "Content-Type: application/json" \
  -d '{
    "bot_id": "bot-abc123",
    "message": "What are your pricing plans?"
  }'

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Example request and response

Request:

curl -X POST https://api.wayscloud.services/v1/chatbot/api/chat \
  -H "X-API-Key: wayscloud_chatbot_abc12_YOUR_SECRET" \
  -H "Content-Type: application/json" \
  -d '{"bot_id": "bot-abc123", "message": "What are your pricing plans?"}'

Response:

{
  "response": "We offer four plans: Starter at EUR 9/month, Standard at EUR 24/month, Pro at EUR 59/month, and Business at EUR 99/month. Each plan includes different message limits and source capacities.",
  "sources": [
    {"title": "Pricing Page", "relevance": 0.95}
  ],
  "tokens_used": 142
}

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Common use cases

• Customer support bot — answer common questions from your help center
• Internal knowledge base — let employees search company documentation
• Product assistant — help users find features and pricing
• Onboarding guide — walk new users through your product
• Documentation search — make technical docs conversational

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Related services

• LLM API — direct language model access
• Speech Intelligence — transcribe audio for chatbot training data
• SMS — send chatbot responses via SMS

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Related documentation

• Chatbot API reference — all 3 endpoints
• Create a Chatbot — step-by-step guide
• API Keys — create a chatbot API key

Open in dashboard